Account Supervisor, Digital Crisis

Responsibilities:

• Serve as day-to-day lead on client engagements; address client issues thoughtfully and effectively
• Understand the digital ecosystem and how various issues can arise, evolve, and escalate and be able to translate into strategies and action as needed 
• Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials 
• Manage junior staff members conducting topline social listening to inform breaking issues and develop insights and recommendations for clients
• Oversee and/or support community management programs 
• Support programs to prepare for, monitor, and combat disinformation online
• Develop website content and coordinate crisis web builds
• Demonstrate basic understanding of using paid media in a crisis and liaise with performance marketing team on strategy and execution of paid tactics
• Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape
• Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages
• Participate in new business processes including research and proposal preparation
• Manage up and work closely with senior staff for project management and delivery
• Supervise junior staff by motivating, coaching, and providing feedback
• Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals
• Demonstrate behaviors consistent with Edelman’s values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits) and Code of Ethics and Business Conduct

Basic Qualifications:

• At least 4 years of relevant experience in Communications, Marketing and/or related fields
• A bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Strong understanding of and demonstrated experience in digital communications and/or crisis communications
• Must have an interest in crisis and risk/reputation risk management
• Understanding of social media platforms and best practices
• Positive, collaborative attitude
• Strong organizational, scheduling, and time/project management skills; possess the ability to meet multiple deadlines simultaneously
• Superior verbal communication skills
• Must demonstrate excellent writing abilities
• Familiarity with social media listening and analytics tools like Google Analytics, Brandwatch, Talk Walker, etc