Account Support Analyst (III)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Essential Functions:

• Primary liaison between NCR/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
• Partner with Relationship Managers to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
• Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
• Prepare and present client portfolio performance review reports
• Act as an operational lead for all client projects (i.e. replacement, expansion or new customer setup)
• Build and maintain partnerships with internal business partners (Support Center, Armored, Cash, Marketing, etc.)
• Billing duties include (but not limited to) - Review of customer billing and SLA’s against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
• Must be familiar with the rights and responsibilities of Cardtronics, the merchant/retailer and the brand client to ensure the contract is applied correctly
• Perform additional duties as assigned

Supervisory Responsibility:

N/A

Travel:

• Periodic travel may be required for customer meetings and/or training

Required Education and Experience

• Excellent analytical, organizational, time management and problem solving skills
• Effective oral and written communication skills including presentation of information to clients and management
• High School Diploma or equivalent required; Bachelor’s degree preferred
• 2-4 years in Account Management, Operations or Client Service
• Ability to read and interpret contracts, profit/loss statements and invoices
• Proficient in Microsoft Office applications with advanced Excel capabilities

Preferred Education and Experience:

SYSTEMS KNOWLEDGE

• CORE (Internal)
• ORACLE (Internal)
• Cardlink (Internal)
• Doc-Link (Internal)
• Device Manager (Internal)
• Various Vendor Web Portals
• Microsoft Office
• Quick Base

Additional Eligibility Requirements:

• Remote network access to be required when utilizing hybrid work environment, company laptop provided
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
• Must be a self-motivated individual with strong attention to detail
• Must be able to express and follow the company Values, Mission, Principles and Procedures
• Must be able to work in a fast paced environment, quickly respond and prioritize between multiple demands

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.