Account Support Representative

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to support Commercial Contract clients in a variety of ways in including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes.

Essential Functions

Credit Support

• Assist with the underwriting of applicants for clients, while ensuring compliance of all risk and regulatory guidelines, including but not limited to SOX controls, Reg B, CIP, PATRIOT Act, Beneficial Ownership, CRA etc.
• Complete verification of the credit process to ensure document integrity
• Notify clients within regulatory timeframe regarding account status: approval, decline, and counteroffer
• Perform other duties as assigned

Onboarding

• Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liability
• Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments
• Research, build and verify additional card requests to client specifications
• Respond accurately to external, and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs)
• Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Exercise sound judgement when making decisions
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Motivated and organized self- starter with strong attention to detail and ability to manage multiple priorities
• Ability to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Advanced ability to navigate computer systems effectively
• Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook. General understanding of computer systems and applications.

Education & Experience

• Associate's degree or equivalent combination of education and experience preferred
• 1+ years customer service experience preferred
• 1+ years banking and card industry experience preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Support Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $20.90 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time