Account Support Representative

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

Essential Functions

• Provide strong customer service to both internal and external customers and collaborate with business partners
• Respond accurately to external and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs)
• Notify clients within a timely manner to ensure there are no missed deadlines or customer impact
• Assist with the processing set-up forms, verification for a wide variety of products
• Identify and recommend process improvements to current workflows/processes
• Validate the accuracy of data for clients to the system of record to ensure all required documentation is collected for account setup
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Exercise sound judgement when making decisions
• Ability to quickly learn systems/processes, comfortable navigating multiple systems concurrently
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate's degree or equivalent combination of education and experience required. Bachelor's degree preferred.
• 1+ years customer service experience required
• 1+ years banking and card industry experience preferred

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time