Account Support Representative

Location

Irvine, CA, US

Salary Range

$60K USD

Position Overview

Our ideal Account Support Representative (ASR) will communicate with clients on an ongoing basis regarding open and pending projects to manage project timelines and ensure that proper delivery of all products and services is completed to client specifications. ASR's will communicate regularly with client project and implementation teams, individual employees, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects. This ASR can develop and maintain forecasts and use operational knowledge to streamline processes, ensure workflow integrity, execute other general administrative project management duties, and maintain dynamic relationships with internal and external partners. This position is an office-based position.

Duties/Responsibilities

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Enter and track opportunities, quotes, and orders in Salesforce.com and SAP
• Collaborate and interface with Account Mangers to grow sales
• Using Computacenter systems, maintain project timelines and verify integrity of Computacenter Inc Vendor Supplied Inventory (VSI) to Clients.
• Manage and oversee all logistics between Computacenter and vendors to ensure scheduled deliveries to customer sites.
• Provide regular data and timeline updates to client and Computacenter Finance teams.
• Exercise discretion and judgment to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
• Create and maintain accurate team forecasts.
• Use operational knowledge to streamline processes and ensure workflow integrity.
• Create and maintain a database of historical deals, pricing, and technology preferences across Computacenter customer base.
• Conduct general administrative project management duties as necessary.
• Microsoft Suite Expert - Outlook, Excel, Teams
• Confident, articulate, and professional speaking abilities
• Strong problem-solving and analytical skills
• Enjoy working as a team member as well as independently

Education & Experience Required

• Bachelor's degree or equivalent experience
• 1-2 years sales experience
• 1-2 years Customer support experience
• Legally eligible to work in the United States

Skills & Competencies

• Skill set requirements: MS Suite experience - Outlook, Excel, Teams.
• Strong problem-solving and analytical skills.
• Confident, articulate, and strong verbal and written communication.
• Enjoy working as a team member as well as independently.

WHY COMPUTACENTER?

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country's best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us

WE OFFER A GREAT BENEFITS PACKAGE!

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.

You must be authorized to work in the United States.

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.