Account Verification Specialist I

There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

Job Summary:

The Account Verification Specialist I is responsible for account verification functions for the bank. This includes conducting account research on customer and business accounts to verify banking relationships used for credit applications, housing applications, and other legal transactions requiring bank validation. Requests are received through a variety of places, each needing different and specific information. This position will also handle the processing of charge offs, payments, Transworld disputes and balancing, ChexSystems disputes, bankruptcy, tracking restitution payments and communication with our collection agency. This position also completes end of the month record retention/verification audits. The Account Verification Specialist I must perform superior customer service while working with our customers, outside vendors and businesses, and others within the bank.

Primary Functions and/or Responsibilities:

• Completes all account verifications according to regulations and verifies proper authorization was received and correct information was provided before releasing information

• Processes all charge off requests and charge off payments

• Processes garnishment and levy orders based on precise court orders or other legal document instructions within specified time frames

• Conducts research, makes balance entries to customer accounts, and responds to customer inquiries

• Resolves complex issues that require escalation to managerial and/or in house General Counsel intervention or involve other process areas

• Monitors the regulatory environment to stay abreast of internal and regulatory compliance requirements and participates in development of communications pieces and materials regarding employee garnishment and related matters

• Maintains all appropriate department logs for archived information pertaining to verifications, garnishments, levies, and charge offs

• Performs other duties as assigned

Education and/or Experience:

• At least two years of bank operations experience required

• Prior experience with collection and garnishment/levy processing preferred

• High school diploma or GED preferred

Specific Skills, Knowledge & Abilities:

• Attention to detail is a critical skill used to protect both the bank and the customer from disclosing inaccurate or unauthorized information

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Strong attention to detail

• Strong customer service skills

• Analytical and problem solving skills

• Excellent communication skills (written and/or oral)

• Strong organizational and planning skills

• Ability to multi-task

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"