Accounting Software Implementation Specialist

Responsibilities

Are you looking for an opportunity to exercise your training skills and information systems knowledge in a unique space? Do you love working closely with others and teaching them how to use new software?

Join Baker Tilly (BT) as an Implementation Specialist within our Civic Systems/BT Technology Solutions practice! This is an incredible opportunity to be a valued teammate working to deliver software implementation, training and customer support services to public sector clients. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

You will enjoy this role if:

• You are looking for your next big opportunity to expand your training skillset and learn new software
• You are passionate about helping others and are invigorated by the challenge of working closely with clients to implement new software and be their go-to resource from the start of the project onward
• You can see yourself as a trusted team member serving public sector clients and finding creative solutions to implementation obstacles
• You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions
• You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!)
• You thrive in a team environment where your hard work is valued and your leaders care about your growth and development now, for tomorrow

What you will do:

• Provide project coordination, management, and follow-up.
• Develop an extensive working knowledge of the software suite being implemented.
• Analyze and document client business processes.
• Set-up and configure software systems to accomplish client business objectives and to integrate with client's existing environment.
• Present training programs for clients using identified learning objectives and selected instructional methodologies for specified software modules.
• Document all aspects of the project, including client workflow and processes, change management, and potential processes improvements.
• Provide post-training software support to clients.
• Ensure client objectives are met on-time and within budget.
• Develop and maintain strong, long term positive working relationships with team members and clients.
• Provide post-implementation technical support to client software problems.
• Resolve software questions/issues by clarifying the client's question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.
• Assist in client advice by providing research.
• Maintain active communication to control expectations and ensure client satisfaction.
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Qualifications

Successful candidates will have:

• Bachelor's degree in a specialized field such as accounting, computer science, management information systems, business, mathematics, or a related field highly preferred. CPA or CMA license a plus. Associate's degree with equivalent relevant work experience may be considered.
• Minimum one (1) year of related experience, preferred. Recent graduates with appropriate experience may be considered.
• 3 years of previous payroll experience required.
• Experience with municipal or utility operations, highly preferred.
• Previous training and/or client service experience, required.
• Previous experience in accounting and/or understanding of general accounting principles, required. Government accounting experience preferred.
• Demonstrated analytical, organization, interpersonal, project management, communication, and trouble shooting skills.
• Strong technical and computer skills including highly developed Microsoft Suite skills (Word, Excel), required.
• Strong ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
• Ability to travel up to 25%.
• Eligibility to work in the U.S. without sponsorship.

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Overview

Baker Tilly US, LLP (Baker Tilly) is a leading advisory, tax and assurance firm, providing clients a genuine coast-to-coast and global advantage with critical mass and top-notch talent in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 36,000 professionals and a combined worldwide revenue of $4.0 billion.

Many of Baker Tilly's roles have the opportunity to work remotely. Please discuss with your talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.