Accounting Specialist

Job Description

Job Summary:

Business-essential role that conducts payment investigations according to established productivity and service quality standards. Communicates with internal and external resources including but not limited to account managers, clients, billers and third-party vendors, verbally and in writing. Resolves escalated and non-escalated investigations within required timeframes. Uses multiple applications to log all activities.

Job Responsibilities:

• Research and resolve payment investigations and/or payment returns resulting from payments made through our bill pay service, according to defined productivity and service quality standards.
• Process manual funding and collections resulting from payments through our bill pay service
• Work closely with the reconciliation team to help reconcile and identify unknow debits and credits
• Use multiple systems, applications and procedures to accurately help resolve issues.

• Communicate verbally and in writing with clients, billers and third-party vendors as required to research and resolve payment issues.
• Resolve escalated issues within published timeframes.
• Enhance organizational reputation by meeting or exceeding published service quality metrics and reporting trends to mitigate impact of identified issues that may affect multiple clients or consumers.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• High School diploma or equivalent.
• 1-2 years of Call Center, Customer Service, Banking, Accounting, Claims Resolution, Collections or similar experience.

Preferred Knowledge, Skills and Experience needed for the job:

• Good communication and negotiation skills.
• Ability to work under pressure and meet productivity standards and SLAs in a fast paced environment.

Work Environment:

• Standard work environment using desktop computer and phone

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