Accounts Receivable Analyst

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth’s Billing Operations Team is responsible for ensuring Bandwidth customers receive accurate and timely invoices and provide timely payment. The Accounts Receivable Analyst would be responsible for improving customer payment collections by improving current processes and building account knowledge and relationships with our customers. The successful candidate will be an inspiring team member who provides excellent customer service, manages complex functions, thinks creatively, and solves problems in a fast pace environment.

What You'll Do:

• Handles and resolves complex payment inquiries via telephone and ticket system within our established SLA’s and KPIs.
• Assists customers and internal teams with escalations and issues related to suspension and disconnection or collections processes.
• Monitors, develops, and implements corrective and preventive actions resulting from the evaluation of aging reports, payments and customer actions.
• Develops and manages complex reports, including tracking of daily collections status, account aging reports, suspension reports, and monthly reviews.
• Assist with the bad debt write off analysis, credit memos, and third party provider requests.
• Collaborates cross functionally with billing, sales, CSMs and accounting to proactively address and resolve customer payment issues.
• Owns the suspension process and will delegate associated tasks to the team.
• Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate/drive required decisions.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; independently exploring opportunities to add value to job accomplishments.
• Partners with Bandwidth’s Finance team to ensure integrity of related financial reports and analyses.

What You Need:

• 1-2 years A/R or Professional Collections experience
• At least a year experience in customer service
• Experience in, billing, banking or accounts receivable a +
• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion and discretion
• Intermediate - Advanced Excel skills
• Analytical, problem solving, and organizational skills
• Ability to focus, complete tasks accurately and thrive in a fast-paced environment

Bonus Points:

• Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk