Accounts Receivable Analyst

An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators including maintaining a 75% current AR aging a sub-65-day average Days Sales Outstanding (DSO) and an AR >91 days past due that is below 3% of total AR. In your daily tasks you'll adeptly manage Zendesk tickets within your portfolio diligently collect on your assigned accounts and leverage Tesorio for task management and dunning notices. On a weekly basis you'll oversee customer cash on account review accounts on support hold conduct portal customer reviews and manage auto-pay account evaluations. As month-end approaches you'll take charge of credit balance application review and maintenance. Additionally you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Portfolio Excellence: Take charge of managing an AR portfolio valued at 15-25 million demonstrating your expertise in navigating varying complexities

• Zendesk: Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio ensuring inquiries and concerns are addressed promptly and professionally.

• Financial Insight: Review customer cash on account and meticulously evaluate credit balance applications leveraging your acumen to maintain accurate account records.

• Third-Party Account Management: Skillfully oversee accounts on third-party billing portals (such as Ariba Coupa Taulia etc.) ensuring seamless transactions and streamlined processes.

• Account Maintenance: Expertly manage an AR portfolio auto-pay and support hold accounts ensuring operational efficiency and contributing to a seamless customer experience.

• Tech Savvy: Learn to navigate GitLab creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.

• Process Enhancement: Play an active role in driving continuous process improvement actively participating in the implementation of strategies that elevate operational effectiveness.

• Dispute Resolution: Serve as the first point of contact for customer disputes and escalations demonstrating your diplomatic and solution-oriented approach to conflict resolution.

• Financial Stewardship: Quarterback the remediation of potential bad debt on a quarterly basis showcasing your commitment to fiscal responsibility and risk mitigation.

• Must be able to work in US time zones mainly Pacific time zone with the overlap of at least 4 hours

What you’ll bring

• Strategic Portfolio Management: You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars demonstrating your knack for precision organization and maximizing revenue potential.

• Subscription Billing Know-How: Your foundational understanding of subscription-based billing will set the stage for effectively navigating the nuances of modern billing models contributing to seamless financial operations.

• Analytical Brilliance : Your innate analytic capabilities will shine as you dissect data uncover insights and contribute to informed financial decisions that drive our success.

• Zuora & SFDC Proficiency: While not essential your familiarity with Zuora and SFDC will be a strong asset empowering you to hit the ground running and enhance our operations seamlessly.

• Critical Thinking: Your prowess in critical thinking and concept application will be evident as you solve complex puzzles translating financial concepts into actionable strategies.

• Deadline Driven: You're results-driven with an innate ability to work under pressure consistently delivering exceptional outcomes within tight timelines.

• Task Prioritization Champion: Juggling multiple AR tasks will be your forte ensuring that high-priority responsibilities are tackled first while maintaining the big picture perspective.

• Communication & Collaboration: Your exceptional communication skills will shine in your interactions with cross-functional teams fostering collaboration and shared success.

• Must be able to work in US time zones mainly Pacific time zones with the overlap of at least 4 hours

About our team

Welcome to the Accounts Receivable (AR) Team the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force we're laser-focused on collecting accounts receivable globally ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges turning them into triumphs one invoice at a time.

Joining our team means stepping into a dynamic high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess make an impact and be part of a team that's as professional as it is light-hearted then look no further!

How GitLab will support you

• Benefits to support your health finances and well-being

• All remote asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget

• Parental leave

• Home office support