Accounts Receivable Analyst I

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Lucid is seeking a dynamic and high-performing Accounts Receivable Analyst I to join the Accounting team. Our team plays a critical role in ensuring optimal financial management and efficient operations across Lucid. We also partner, cross-functionally, to appropriately allocate resources, inform key business decisions, and facilitate the execution of operational plans. 

Responsibilities:

• Collections will be your #1 focus
• Provide top-notch communication to our customers via support tickets
• Respond professionally to customer inquiries and requests in a timely manner, giving them the white glove treatment
• Tackle past due accounts with enthusiasm and tenacity
• Identify and resolve all accounts receivable discrepancies. Write-offs keep us up at night! 
• Recording payments
• Become a subject matter expert in Recurly, Salesforce, and Netsuite
• Work collaboratively with our energetic sales and deal desk teams all day, every day
• Provide monthly reporting and analysis on AR aging and overdue balances

Qualifications:

• Bachelor's degree
• Collections and/or accounts receivable experience
• Ability to collect crazy amounts of cash!
• Not afraid to pick up the phone and call customers
• Excel proficiency
• Passion for working with emerging technologies with an ability to understand new technical concepts
• Highly organized, detail-oriented, and a self-starter with zeal for taking ownership
• Strategic thinker who operates with extreme attention to detail and accuracy
• Ability to work independently with little direction
• Out-of-the box thinker
• Motivation for excellence and exceeding expectations
• Passionate about teamwork with an optimistic outlook
• Responsive, customer service approach
• Ability to manage multiple projects and meet deadlines
• Strong problem-solving and time management skills
• Excellent written and verbal communication skills
• Excellent work ethic
• Thrive in a fast-paced, growth environment

Preferred Qualifications:

• Experience with Netsuite, Recurly and/or Salesforce
• Customer service experience
• SaaS company experience

#LI-KB1