Accounts Receivable Analyst II

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. 

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

Lucid is seeking a dynamic and high-performing Accounts Receivable Analyst II to join the Accounting team. Our team plays a critical role in ensuring optimal financial management and efficient operations across Lucid. We also partner, cross-functionally, to appropriately allocate resources, inform key business decisions, and facilitate the execution of operational plans. 

Responsibilities:

• Collections will be your #1 focus
• Provide top-notch communication to our customers
• Respond professionally to customer inquiries and requests in a timely manner, giving them the white glove treatment
• Tackle past due accounts with enthusiasm and tenacity
• Identify and resolve all accounts receivable discrepancies. Write-offs keep us up at night! 
• Become a subject matter expert in Recurly and Netsuite
• Work collaboratively with our energetic sales and deal desk teams all day, every day
• Provide monthly reporting and analysis on AR aging and overdue balances

Qualifications:

• Bachelor's degree
• Collections and/or accounts receivable experience
• Ability to collect crazy amounts of cash!
• Excel proficiency
• Passion for working with emerging technologies with an ability to understand new technical concepts
• Highly organized, detail-oriented, and a self-starter with zeal for taking ownership
• Strategic thinker who operates with extreme attention to detail and accuracy
• Ability to work independently with little direction
• Out-of-the box thinker
• Motivation for excellence and exceeding expectations
• Passionate about teamwork with an optimistic outlook
• Responsive, customer service approach
• Ability to manage multiple projects and meet deadlines
• Strong problem-solving and time management skills
• Excellent written and verbal communication skills
• Excellent work ethic
• Thrive in a fast-paced, growth environment

Preferred Qualifications:

• Experience with Netsuite, Recurly or Salesforce
• Customer service experience
• SaaS company experience

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