Accounts Receivable Associate

An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators including maintaining a 75% current AR aging a sub-65-day average Days Sales Outstanding (DSO) and an AR >91 days past due that is below 3% of total AR. In your daily tasks you'll adeptly manage Zendesk tickets within your portfolio diligently collect on your assigned accounts and leverage Tesorio for task management and dunning notices. On a weekly basis you'll oversee customer cash on account review accounts on support hold conduct portal customer reviews and manage auto-pay account evaluations. As month-end approaches you'll take charge of credit balance application review and maintenance. Additionally you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Support posting of cash receipts and report preparation

• Support weekly reconciliations of Professional Services Billing

• Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals

• Maintain weekly reconciliations for Alliance Partner disbursement files

• Support AM/PM Zendesk ticket triage for Accounts Receivable Team

• Support all W9 and remittance requests in Zendesk

• Assist AR Team with low-moderate collections issues and escalations

• Perform additional duties as assigned

What you’ll bring

• 1-2 years accounts receivable experience

• 1-2 years in SaaS/software preferred

• Ability to work and achieve deadlines independently

• Solid understanding of accounts receivable and financial concepts

• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.

• Ability to adapt to business technology and leverage available resources

• Knowledge in Zuora Billing Salesforce CRM Google Suite (Gmail Docs Sheets etc.) required

• You share our values and work in accordance with those values.

• Able to work in a fast paced environment while meeting deadlines and objectives

• Ability to use GitLab

About our team

Welcome to the Accounts Receivable (AR) Team the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force we're laser-focused on collecting accounts receivable globally ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges turning them into triumphs one invoice at a time.

Joining our team means stepping into a dynamic high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess make an impact and be part of a team that's as professional as it is light-hearted then look no further!

How GitLab will support you

• Benefits to support your health finances and well-being

• All remote asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget

• Parental leave

• Home office support

Remote-Global