Accounts Receivable Associate, APAC

An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR >91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets within your portfolio, diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you'll oversee customer cash on account, review accounts on support hold, conduct portal customer reviews, and manage auto-pay account evaluations. As month-end approaches, you'll take charge of credit balance application review and maintenance. Additionally, you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Support posting of cash receipts and report preparation
• Support weekly reconciliations of Professional Services Billing
• Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals
• Maintain weekly reconciliations for Alliance Partner disbursement files
• Support AM/PM Zendesk ticket triage for Accounts Receivable Team
• Support all W9 and remittance requests in Zendesk
• Assist AR Team with low-moderate collections issues and escalations
• Perform additional duties as assigned

What you’ll bring

• 1-2 years accounts receivable experience
• 1-2 years in SaaS/software preferred
• Ability to work and achieve deadlines independently
• Solid understanding of accounts receivable and financial concepts
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.
• Ability to adapt to business technology and leverage available resources
• Knowledge in Zuora Billing, Salesforce CRM, Google Suite (Gmail, Docs, Sheets, etc.) required
• You share our values, and work in accordance with those values.
• Able to work in a fast paced environment while meeting deadlines and objectives
• Ability to use GitLab

About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Remote-Global