Accounts Receivable Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Accounts Receivable Manager oversees a team of four to six (4-6) direct reports in managing a portfolio of customer accounts to ensure accounts remain current, investigating and reconciling non-payment issues and negotiating account settlement. Our goal is to recover accounts in a timely, efficient, and ethical manner. The Manager collaborates across the organization to ensure goals and objectives are met.

*We're open to this position working in a hybrd capacity out of our Boulder, CO office (3 days in office/2 days remote).

Responsibilities

• Accomplishes accounts receivable human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; relies on extensive experience and judgement to plan and accomplish goals; adhering to policies and procedures

• Direct support to Director of AR & Cash Apps

• Attend high level AR review calls and able to articulate disputes, balances, and concerns to executives

• Provide knowledgeable support for Legal and Product Leads regarding bankrupt customers

• Utilize Reporting to manage day to day portfolio; track collection and efficiency metrics; rebalance team portfolio as necessary

• Identify areas to improve collections process, drive efficiencies and remove steps for quicker/easier processing

• Create a daily environment that fosters trust, open communication, creative thinking, collaboration, and a cohesive team dynamic

• Drive decrease in portfolio aging, focusing on decreased DSO

• Collects accounts by contacting customers; investigating circumstances of non-payment; resolving conflicts; negotiating settlements expediting payment

• Manages the Default / Soft Disco / Hard Disco Process. Assuring process is being followed.

• Coach and develop team members and drive career pathing with individuals; help resolve peering issues, provide knowledge, advice and problem solving techniques

• Focus on providing excellent customer service while solving for collection prohibiting issues; work with customers to resolve escalated disputes and facilitate timely payments

• Collaborate with Cash App, Customer Success, Billing< & Sales & Account Teams on specific customers issues to improve experience and streamline processes

• Prepare in-depth customer account reconciliations and statements of account

• Ensure full research is provided for cash applications, improving time to apply and integrity of applications

• Weekly and monthly reporting for AR management and business leaders

• Meets AR operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems

• Maintains financial security by adhering to internal accounting controls

Qualifications

• Bachelor’s degree required, preferably in Business

• 5+ years or a combination of 7+ years in Care, Accounting, Finance or Collections

• Previous management experience

• Experience in Customer Care, a plus

• Ability to answer phone calls and address customer needs with escalation concerns 

• Ability to collaborate and work efficiently/professionally as part of a team

• Efficient with computers

• Highly detail oriented, analytical, fast learner, ability to adapt and thrive in an ever changing environment

• Ability to multi-task and manage competing requests in a professional manner

• Passion for customer service and delivering an effortless experience

• Desire to understand processes identify improvements, and implement change

• Accounting experience, a plus

• High level of experience with Salesforce.com, a plus

• Experience with Oracle, a plus

• Foreign Language fluency, a plus; French, Spanish

Base pay range: $75,000- $89,870, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.