Accounts Receivable Specialist

The Accounts Receivable Specialist will work closely with 3 Day Blinds Customer Service, Sales, Accounting and Customers to ensure payment and customer service issues are resolved in a professional, timely and accurate manner.

WHAT’S IN IT FOR YOU

• You'll receive competitive pay and benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching.
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
• Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts!
• This role currently operates in a work-from-home setting, but will have the opportunity to meet in-person in the future following a hybrid work schedule.

HOW YOU'LL CONTRIBUTE

• Work closely with many business departments including Customer Service, Sales and Accounting to resolve collections related issues
• Resolve account and payment discrepancies in order to avoid past due or uncollectible amounts
• Work with corporate and government customers and provide required documents for payment
• Maintain professionalism by providing courteous and prompt service to internal and external contacts
• Frequent telephone and email communications with customers and Customer Service in order to resolve payment issues
• Process customer credit card and ACH payments and reconciles accounts for balance due payments
• Alert Customer Service of new chargebacks and respond accordingly to the credit card companies
• Assists with corporate customers and completes new vendor applications
• Maintain customer, sales and collection related documents by using an organized e-filing system
• Follows outlined written procedures and uses independent judgment to determine appropriate collection steps and tone of communications 
• Other duties as assigned

PREFERRED QUALIFICATION AND ATTRIBUTES FOR SUCCESS

• Strong written, verbal and interpersonal skills
• Strong follow-through skills, ability to multi-task, strong organizational skills, and detail oriented
• Systems:  Excel skills, Word, Outlook and Billings Systems
• Able to work in a fast paced environment and can work in a collaborative and team environment.  Also needs to work independently using good judgement
• 2+ years of direct consumer collections

REQUIREMENTS

• Associates or Bachelor's Degree