Accounts Receivable Support Specialist

Job Description

Impact Description

Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and can make a direct impact on the future of the company.

The Opportunity: We are seeking a and highly motivated Accounts Receivable Support Specialist, interested in contributing to the success of an exciting and fast-moving company. The Accounts Receivable Support Specialist will be responsible for ensuring that the Litera Finance team interacts with its customers in a timely and professional manner. The individual will need to be comfortable in managing multiple priorities on a daily basis, with responsibility for owning the Accounts Receivable mailbox. This position will have contact with multiple departments which requires strong interpersonal communication skills both written and verbal.

A Day in the Life:

• Managing the Accounts Receivable mailbox, ensuring all customers are responded to within a 48 hour period
• Keep good records of all communications with customers, including bills sent and any correspondence received
• Escalate issues relating to customers to the senior members of the business in a timely manner
• Good understanding of the Order-to-Cash process, including areas such as superseding and complex billing schedules
• Basic understanding the aspects of international sales tax that applies to the Group
• Focus on driving continuous improvement to increase the efficiency and effectiveness of the Process/Business 
• Ensure all processes/activities are documented and should be reviewed as per defined timelines
• Implementation of process controls and adhere as per compliance requirement

Role progression:

Within 1 month, you will:

• Complete onboarding process.
• Full ownership of the Accounts Receivable mailbox
• Meet team members as well as outsourced Netsuite support consultants
• Familiarize yourself with the financial systems (NetSuite and Salesforce), legal structure of the company and chart of accounts.
• Gain a general understanding of the Group’s systems (Netsuite and Salesforce) as well as the order-to cash process

Within 3 months, you will:

• Continue to develop understanding of Netsuite and Order-to-Cash Process
• Ensure that all customers are responded to within a 48 hour period

Within 6 months, you will:

• Understand more complex areas of the order-to-cash process, including special billing requests and superseding existing deals
• Gain an understanding of the Global Sales taxation which impacts the different trading entities of the Group

About You:

• 1-2 years of experience primarily in a customer billing-focused role
• Ability to manage own time effectively
• Effective working in an international team
• Particular focus on customer experience (internal and external)
• Experience with systems such as NetSuite and Salesforce would be advantageous
• A strong desire to keep learning new things!

What Sets us Apart?

• Opportunity to make a difference in a rapidly growing company.
• You will be challenged and encouraged to broaden your skills.
• Great health benefits, PTO, and holiday policies.
• Casual and flexible work environment.