ACH Specialist

General information

Career area

Deposits Operations

Country

United States

Work Location(s)

1100 Virginia Drive, PA, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC

State

Pennsylvania

City

Fort Washington

Remote?

No

Ref #

17161

Posted Date

Tuesday, March 5, 2024

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

ACH Specialist's responsibility is to support Deposit Operations with the research and processing functions related to ACH, Funds Transfer, RealTime Payments. They will handle outgoing returned items through the Federal Reserve Bank as well as research and resolution related to the external payments system (RealTime Payments).

SCHEDULE: TUESDAY through SATURDAY 8:30am to 5:00pm EST

The Work Itself

• Partner with the Accounting team to resolve outstanding credits/debits related to ACH/Funds Transfer/ RealTime Payments.
• Prepare a variety of debit and credit transactions to accomplish necessary corrections or adjustments, prepare reports, perform account maintenance review, review and mail account notices and account statements.
• Ensure that all cases are resolved comply with industry regulations and bank procedures; maintain the department SLAs of the department's case management system and financial controls.
• Respond to requests of any specialists and work to resolve less complex issues before taking to a manager.
• Provide support and/or direction to our business partners regarding ACH/ Funds Transfer/ RealTime Payments.
• Responsible for: investigate daily incoming ACH/ Funds Transfer/ RealTime Payments inquiries; resolve differences; answer service requests and inquiries received from various channels and departments; determine accounting entries and make appropriate disposition.
• Resolve ACH/ Funds Transfer/ RealTime Payments inquiries within the bank's practices and procedures.
• Perform varied clerical functions requiring research and some analysis requiring some decision-making.
• Review ACH/ Funds Transfer/ RealTime Payments transactions processed by the back-office employees to ensure accuracy and make corrections as necessary.
• Correction examples include verification/correction of data, preparation of reports for management, creation and updating information from various sources, reconcilement and resolution of item adjustments or errors.
• Maintain internal operational and financial controls and ensure that they are observed for all assigned cases.
• Assist in analytical accounting support to the internal business partners.
• Assists in the resolution of ACH/ Funds Transfer/ RealTime Payments accounting issues through the appropriate channels.
• Manage and improve the processes around the assigned ACH/ Funds Transfer/ RealTime Payments activities.
• Drive audit compliance within the areas for which you are responsible.
• Contribute to ad hoc analytical projects as necessary both within and beyond your primary area of focus.

The Skills You Bring

• 1+ years of experience in electronic banking or related banking experience highly preferred
• 1+ year of knowledge of the ACH, Funds Transfers and RealTime Payments functions and ability to handle more complex cases which require analytical and problem resolution skills.
• Knowledge in FRB Returns processing via FEDLine.
• Familiarity with current banking regulations and NACHA guidelines.
• Quality control and attention to detail - Demonstrate accuracy and thoroughness, and monitor work to ensure quality
• Comprehensive knowledge and experience meeting service standards.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

47840

Experienced

56420

Expert

65000

Incentive Compensation: This position is eligible to participate in our annual incentive plan.