Activation Representative, Associate

Activation Representative, Associate

North- Remote

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Job Summary:
An Activation Representative in our Customer Boarding Department is the first point of contact with our newly approved merchants, providing them with the first impression of North American Bancard. This position is responsible for training merchants on various payment processing systems with the goal of activating the merchant account, which historically our activation efforts resulted in more than 80% activation rate. This position requires an energetic, solution solving individual who can provide our merchants with step by step installation assistance for various processing equipment, walk through of equipment capabilities and functions, Payments HUB setup and training, technical support and troubleshooting, and provide merchants with support resources. This position will play a key role in securing revenue and building customer loyalty.

What you'll do:

• Contact newly approved merchants and provide them step by step installation assistance for terminals, POS systems, and software
• Verify that the payment processing system and key functions are properly installed and programmed to process the first transaction
• Engage with Senior Activation Representative to help troubleshoot technical issues
• Payments HUB setup and training
• Schedule phone appointments for merchant installation assistance and follow up
• Perform end to end activation process for upgrade conversion work
• Ability to learn and understand applicable processing equipment, software and services that the organization offers

What we need from you:

• High School Diploma or G.E.D.
• Payment industry or relevant experience preferred
• Technical aptitude ability
• Strong attention to detail

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• PTO: Vacation, Sick, Holidays

• Birthday Holiday

• Education Assistance

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary: $18.50 per hour

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com