Active Directory-L2

Introduction
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Your Role and Responsibilities
We are looking for a skilled Active Directory Support Engineer with in-depth knowledge of AD services and related technologies. The ideal candidate will provide Level 2 support troubleshooting and administration for the organization’s Active Directory infrastructure. This role involves managing user access monitoring system health and ensuring the availability and security of the AD environment.
Responsibilities:

• Provide Level 2 support for Active Directory (AD) issues including user account management group policies DNS DHCP and replication issues.
• Perform day-to-day administration of AD services including user and group management password resets and permissions.
• Assist in the implementation configuration and troubleshooting of Active Directory services in a multi-site environment.
• Monitor AD infrastructure health and proactively resolve issues related to AD DNS and related services.
• Assist in AD migrations upgrades and patching activities to ensure the environment is secure and up-to-date.
• Collaborate with L3 and other IT teams to escalate and resolve more complex AD and server issues.
• Monitor AD logs troubleshoot system errors and apply corrective measures as needed.
• Assist with Active Directory Disaster Recovery plans ensuring data backup and restore procedures are in place.
• Ensure proper AD security including managing access controls and auditing user activities.
• Provide regular updates and documentation of AD infrastructure including system configurations and procedures.

Required Technical and Professional Expertise

• Proven experience in Active Directory administration and support
• Strong knowledge of Active Directory including DNS DHCP and LDAP.
• Experience in troubleshooting AD issues replication problems and managing domain controllers.
• Familiarity with PowerShell and other scripting tools to automate AD tasks.
• Experience with AD backup and disaster recovery methods.
• Understanding of DNS DHCP and other network services as they relate to Active Directory.
• Experience with AD migrations including domain consolidation and upgrades.
• Knowledge of security practices in AD including multi-factor authentication (MFA) RBAC and AD auditing.

Preferred Technical and Professional Expertise

• Experience with Azure Active Directory (AAD) and hybrid cloud environments.
• Familiarity with virtualized environments (e.g. VMware Hyper-V).
• Experience with ADFS (Active Directory Federation Services) AD Connect and SAML authentication protocols.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Good communication and collaboration skills.
• Attention to detail and a proactive approach to system management.