Ad Review & Integrity Specialist

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!

The Review Operations team — a group within Snap’s Platform Integrity and Operations organization — focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friend’s Stories. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.

We're looking for an Ad Review & Integrity Specialist to join the Review Operations team!

What you’ll do:

• Review all Snap Ad submissions to ensure the ads abide by our creative policies and technical requirements

• Ensure quality review and approval of Snap Ads submissions

• Collaborate with the Snap Ads team to help create a seamless approval process for Snapchatters submitting ads

• Manage the approval tool queue and prioritize all Snap Ad reviews within the identified team SLAs

• Escalate questionable ads and creative trends to leadership

• Collaborate with the Sales team to create a consistent review experience for our Snapchat partners

• Work with the Product, Engineering, Digital Ad Support, App Product Quality team to troubleshoot approval tool errors and identify workflow best practices

• Assist other Snap teams with localization and translation projects 

Knowledge, Skills & Abilities:

• Excellent English reading and writing proficiency

• Customer Service or Customer Support experience

• Able to work independently while also operating as a collaborative team player

• Passion for Snapchat, and up for the challenge of building something from the bottom up

• Experience working with Zendesk, JIRA, or other ticket management systems

• Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends

• Customer-driven with a passion for supporting Snapchatters

Minimum Qualifications:

• Fluent in Arabic and English

• Bachelor’s degree or equivalent work experience

• 0-1+ years of B2B experience

  
  

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!