Adaptive Data Operations Specialist
Job Description
- Own documentation and quality assurance of Discord’s scaled anti-spam efforts, and flag potential deviations to relevant stakeholders
- Think both quantitatively and qualitatively to create reports and suggestions that improve and optimize our scaled anti-spam methods
- Analyze new and potential product features and propose plans to help reduce or remove spammy behavior before it happens
- Manage incoming streams of spam reports and spam-related appeals from users and communities to identify developing patterns of abuse
- Work cross-collaboratively with other teams, including Product, Safety Engineering, ML, CX in responding to complex and time-sensitive issues
- 1+ years of experience exploring data and investigating problems using SQL and data visualization software (eg. Tableau, Looker, Amplitude)
- 1+ years of experience writing ad-hoc scripts or automation in Python, R, or a similar language
- 1+ years of experience in online harm mitigation e.g. safety, anti-spam, security, fraud, or other adversarial spaces. You’ve seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with online interactions
- Thoughtfulness, creativity, and empathy towards users
- Troubleshooting and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
- Ability to tailor insights to audiences who have varying degrees of domain expertise and technical knowledge
- Background collaborating with data partners and/or user-facing support roles, such as Data Science and Engineering teams, Trust & Safety, or CX.
- High-level understanding of statistics concepts (e.g., hypothesis testing, probability distributions, relationship between variables)
- Familiarity with common software engineering methodology including code review, technical documentation, and sprint processes
- Familiarity with ticketing systems. (Ex. Zendesk)
The US base salary range for this full-time position is $135,000 to $145,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
- Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
- Mental health resources and quarterly wellness stipends
- 14+ paid holidays, 4 weeks of PTO + use-what-you-need sick daysÂ
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Flexible long-term work options (remote and hybrid)
- Volunteer time off
- A diverse slate of Employee Resource GroupsÂ
- Plus commuter contributions and other perks for office-based employees
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!
Date Posted
08/07/2023
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