Adjustment Specialist

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to perform a variety of research functions and meets established standards for production and quality. This position will be responsible for resolving a variety of adjustments needed for both internal and external customer accounts, while also working with various financial institutions.

Essential Functions

• Resolve internal and external adjustment requests in the Federal Reserve, JPMC, and Viewpointe. Utilize multiple systems to generate and collect the information required to settle adjustments.
• Utilize the image adjustment system to open and work various adjustment case types
• File research documents
• Collaborate with internal and external customers regarding adjustment disputes
• Mail customer correspondence letters
• Perform other duties as required

Knowledge, Skills & Abilities Required

• Basic knowledge of brokerage operations
• Strong customer service skills
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate's degree or equivalent combination of education and experience required
• 1+ year related experience required

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time