Admin End Point

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

This position will provide services across the life cycle of end user devices (laptops, desktops, mobile devices) including but not limited to software development, upgrades and patching, issue and security resolution. 

DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Responsible for maintaining multiple applications in support of end users devices and applications on multiple servers, installing, patching, and upgrades
• Responsible for application deployment and software management at the organizational level
• Responsible for creating software packages to meet organizational, department, and business needs
• Partner with and advise internal customers on best practices, solutions gather business requirements, determine impacts, timelines, and installations
• Implement solutions that are compliant and stay within budget guidelines
• Resolve and update security issues and vulnerabilities (antivirus, malware, encryption, etc) related to or impacting end user devices or applications
• Troubleshoot and resolve complex and escalated tickets and incidents opened by end users through help desk, phone calls, and personal visits
• Identify and participate in the evaluation of support tools, new technology and process improvements 
• Participates in strategic projects 
• Provide outstanding customer service, including off-hour support as needed

EDUCATION:

• Bachelor’s degree in Computer Science or Information Systems or equivalent experience

OTHER PREFERRED QUALIFICATIONS:

• Requires 2 to 4 years of Systems related experience working on projects of intermediate complexity.
• Teams cooperatively with others to accomplish common goals and achieve synergies.
• Builds/maintains effective relationships across groups to provide efficient, timely, customer service or client/project support.
• Applies training and experience to quickly and independently resolve a variety of non-routine and conventional problems.
• Uses specialized concepts to apply a solid understanding of department/institutional policies, procedures, methods, principles, and techniques in multiple technical areas and/or business functions.
• Applies project management skills and demonstrates effective communication and collaboration skills.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.