Admin I Omnichannel Item Lifecycle

Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Category Management Services (5140046)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Administrator of the Item Life Cycle team is responsible for managing the accurate and timely set up of new items, ensuring that information is entered correctly and consistently across all relevant platforms in Ahold Delhaize USA (ADUSA). The Administer is responsible for collaborating with assigned Category teams and Supply Chain to support all ADUSA Brands' go-to-market strategies while ensuring a high-degree of accuracy and quality for all item attributes. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Essential job functions:

• Responsible for the set up and maintenance of new, maintenance, conversions and discontinues across all ADUSA Brands. Responsible for ensuring all attributes are entered and maintained including, but not limited to, item description, size, UPC, UOM, shipping data, store authorization, replenishment, distribution, and scale data.
• Abides by policies and procedures for item setup and maintenance activities. Prioritizes and produces work based upon service level agreements. Executes quality assurance checks and balances on process and forms/submissions. Manages RDS tickets within the 48-hour SLA. Ensures adherence to data governance standards.
• Interacts with and guides Category associates in the new item set-up or maintenance process, including exceptions. Assists with troubleshooting/problem resolution for any issues related to item set-up or maintenance, including resolving submissions via the company's ticketing systems in accordance with established service level agreements. Addresses and data discrepancies or inconsistencies as needed.
• Subject matter expert for all item activities. Takes an active role in system-related & process improvement opportunities to drive better business outcomes. Works with Supervisor to implement changes to processes (as applicable)
• Takes an active role (when required) in system-related projects ensuring the needs of ILC are business needs are being met. Support testing (if needed).
• Maintains documentation and standard operating procedures related to item setup processes; works closely with Coordinators/Supervisors to put forward process improvement opportunities.
• Executes hierarchy changes in STEP and legacy systems once aligned by Category.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Qualifications:

• High school diploma or equivalent required.
• Working knowledge of all Microsoft Applications (e.g., PowerPoint, Excel, Outlook)
• Experience in data entry, administrative support, or item setup, preferably in a retail or manufacturing environment.
• Proficiency in data entry software or database systems.
• Strong attention to detail and accuracy, with the ability to manage large amounts of data while minimizing errors.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.
• Familiarity with data validation techniques and quality control processes.

Preferred Qualifications:

• Associate or bachelor's degree in business, Administration, or a related field preferred.
• Basic understanding of product categories, attributes, and SKUs is a plus.
• Process Optimization experience (e.g., Lean, Six Sigma)

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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
Job Requisition: 390586_external_USA-PA-Carlisle