Administrative Assistant

Administrative Assistant Job Description

As Administrative Assistant, you will be responsible for supporting all tasks related to Payroll as well as supporting the Agency Team. You will be a part of the Branch Management Team responsible for managing Branch Operations & Growth.

Skills Required

Character: Independent Problem Solving, Clear Verbal and Written Communication, Emotional Maturity and Stability, Maintain Judgment Free Team, Comfort with Accountability, and Integrity.

Knowledge and Experience: General Math, Data Entry, Administrative Writing, Research and Reporting, Organizational and Process Design, and Clinical Compliance.

Computer Skills: Microsoft Word, Excel, and Access, email, web based client software, Mac OS X.

Benefits: 

• 401(k)
• Health insurance
• Paid time off

What We Offer: 

• Work atmosphere that encourages teamwork, integrity and excellence 
• Training, tools and support for employee development 
• Trajectory of personal & professional growth 

Responsibilities 

• Greet visitors in a professional manner 
• Answer all calls, take and deliver messages for Agency Team 
• Use appropriate platforms to communicate effectively with Office Staff & Regional Staff 
• Ensure employee data entry into Think System is updated daily 
• Ensure client data entry into Think System is updated daily 
• Create and maintain organized physical and electronic files 
• Ensure security by following procedures with privacy protocoles
• Document and create journal entries as needed on client and employee profiles 
• Assist Agency Team with scheduling as needed
• Assist with Annual Staff In-Service 
• Assist with Client & Employee Initiatives 
• Follow Ally Home Care Payroll Process & Deadlines 
• Identify, verify & correct Clients Visits on a daily basis 
• Conduct daily Hero Bonus review & adjust as needed 
• Compile client visit data & prepare payroll spreadsheets weekly for processing 
• Ensure Client Visits are synced weekly 
• Ensure clear communication is provided along with any additional information that is needed to the Payroll department 

• Support the branch and agency team members engaged in Client & Employee Support duties
• Support all marketing initiatives external & internal 
• Maintaining & Ordering Office Supplies

• Assist Agency Director in managing office with daily tasks and miscellaneous projects
• Mail distribution and miscellaneous activities
• Contributes to team effort by accomplishing other tasks as assigned
• Assist with employee matching to ensure adequate staffing
• Manage, drive and maintains Customer Service Policy & Procedures 

Qualifications: 

• Education: High School Diploma or Equivalent

Work History / Experience: 

• 1-3 Years of management experience. Home Health or Healthcare preferred 
• Customer Service: 1 Year (preferred) 

Work Location: 

• Charlotte, NC 

Work Remotely: 

• No - In Person 

Schedule: 

• 8 Hour Shift 
• Day Shift 
• Monday to Friday 

Compensation: 

• $14 - $16 per Hour - Based on Experience

Supplemental Pay: 

• Client Admission Bonus Program 

Measure of Success: 

• Consistent dependable presence in Agency Office 
• Satisfactory resolution of all visitors request 
• Customer Service 
• Follows instructions and performs provided by office staff (requesting clarification when needed) and learns how to run a healthcare office (asking questions as needed)
• Follows Payroll Guidelines set by Ally Home Care 
• Client & Employee Retention 
• Client & Employee Initiatives 

Reporting Structure:

• Agency Director / Director of Nursing