Administrative Assistant

The Delivery SEPE CAM Administrator is part of the European Delivery Team and reports directly to his or her Delivery Manager. The DA is responsible for supporting the delivery of all employability programs of the Sector Public, according to the set processes and business procedures. The DA works continuously to improve quality and high-level customer satisfaction.

The successful candidate must be fluent in both English & Spanish. This role will be based in Madrid, Spain.

The main objectives are:

• Administration for public sector projects: SEPE, CAM or other employability projects.
• Managing reception and added responsibility as a Test Centre Administrator for the Test Centre.
• Ensuring that events are taken over, risks are identified and shortcomings are resolved;
• Ensure that on the start date all events start smoothly without disruption;
• Ensuring that during the event, disruptions are resolved quickly and appropriately;
• Ensuring that the objectives set by the Administration are met.

Key Areas of Responsibility

Reception :

• Physical reception of the delegates
• Physical reception of trainers
• Physical reception of external customers
• Telephone reception
• Onboarding of a test center customers

Test Center

• Admission
• Incident Management

Facilities management

• Consumables Supply Management
• Preparation of documentation for the start, follow-up and end of the courses.
• Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources.
• To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for intermediate and final surveys.

Ensuring that at the end of all events:

• All delegates have completed a Student End of Course Evaluation
• Trainers have completed an Instructor End of Course Evaluation
• Incidents and complaints are followed up or passed on
• Have a fully completed attendance list
• Documents are sent to the CAM coordinator
• Points for improvement are discussed in the appropriate weekly meetings
• Ensuring that certification vouchers are delivered as required.
• Issue specific attendance certificates.
• Collecting and submitting all the documentation required by the administrations within their platforms.
• In addition, the DC continuously takes the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, CS(M) Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level.

This is not intended to be a full description of duties and you will be expected to assist in such duties as may be required