Administrative Assistant - Customer Service Division

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Customer Service Field Administrator - NY Region

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota.

As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and challenge what's possible with us.

Who we're looking for

Toyota's New York Region is looking for a passionate and highly-motivated Customer Services Field Administrator.

Reporting to the Customer Services Operations Manager, the person in this role will support the Customer Service Operation department's objective to provide administrative support, and exceptional customer service to dealership personnel or Toyota owners that contact the regional office.

What you'll be doing

• Utilizing problem solving skills needed to help manage business priorities and prepare monthly parts and service performance and ranking reports from different data sources.
• Organizing, compiling and disseminating Parts and Service incentive tracking and ranking data to Area and dealership personnel.
• Work closely with TMNA Warranty department to process dealership left-off appeals, service history updates and other inquiries.
• Working with the District Service and Parts Managers in the communication, gathering of documents, submission and finalization of all dealership warranty labor rate increase requests.
• Handling administrative tasks for Customer Services Operations department meetings, including attending local meetings, preparing meeting recap notes, assisting with event planning, catering, and conference room scheduling.
• Helping to facilitate inquiries and requests from dealership Program Coordinators related to training and certification.
• Managing dealership correspondence, including preparing and sending monthly Customer Service letters and emails and archiving files for the department.
• Completing budget-related activities, such as budget tracking, monitoring and reconciling expenses, and processing technical and misc. billing to parts statements.
• Supporting team members in the office when projects & initiatives require additional resources.

What you bring

• Associates degree or higher or equivalent professional work experience
• Strong MS Outlook, Excel, Word, and PowerPoint skills
• Excellent organizational skills
• Strong ability to multi-task on a variety of projects
• Strong knowledge of supporting departments, organization with operations policies and procedures Added bonus if you have
• Experience with catering or coordinating meetings/luncheons

Nice to have

• Automotive experience at either the corporate or regional level
• Tableau Experience

The annual base salary range for this position is $55,900.00 - $90,900.00.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].