Administrative Assistant - Sales

At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a part-time opening in our Phoenix, Arizona office. Our position is for 20 hours per week at $17.50 per hour. Benefits include: a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance is required.

Job Responsibilities

An Assistant provides day-to-day support for the sales team member. Key tasks include tracking orders, entering sales leads, delivering customer service, and preparing for client visits. By performing these and other duties, an Assistant plays a pivotal part in growing Tom James sales. 

The job responsibilities of an Assistant at Tom James include:

• Preparing necessary aspects for each day’s client visits
  
  • Prepping clothing to be delivered
  • Locating necessary client information (A/R balances, sales sheet)
  • Updating sales materials regarding fabrics/options
• Coordinating and maintaining all client orders/files
• Delivering client communication such as:
  
  • Setting up appointments
  • Communicating about orders
  • Scheduling deliveries
  • Sending reminders
• Communicating regularly with the sales professional and other members of the store team; meeting regularly with the sales professional to set goals
• Supporting the sales efforts of the sales professional by:
  
  • Managing daily calendar
  • Organizing inventory
• Prospecting new clients using internet and social media applications
  
  • Entering referrals into proprietary system
  • Sending introductory and promotional messages
  • Creating call lists/hot lists
• Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors
• Pursuing efficiencies for processes and communication to make the sales process more efficient
• Picking up and delivering client items as needed
• Maintaining a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal, written, listening)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social Media savvy (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Able to bend and lift up to 20 lbs.
• Valid Driver’s License requires (Exception: Larger metropolitan areas)
• Two years office-related experience is preferred.
• Experience with a sales-oriented environment is a plus!