Administrative Assistant - Sales

At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We currently have a part-time opening in our Baltimore, MD office. Our position requires 25-29 hours per week and has the potential to transition into a full-time role (30-40 hours per week). Our Assistant position pays $19.00+ per hour (DOE) and includes a monthly bonus opportunity. We offer PTO, paid holidays, and a 401(k) plan. Regular onsite attendance required.

Core Responsibilities

The Assistant supports our Baltimore store leader/sales professional by performing tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits.

The Assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an Assistant at Tom James are:

• Prepares necessary aspects for each day’s client visits
  • Prepares clothing to be delivered
  • Locates necessary client information (balance due, sales sheet)
  • Updates sales materials to reflect current fabrics/options
• Coordinates and maintains all client orders/files
• Delivers client communication such as:
  • Setting up appointments
  • Communicating order status
  • Scheduling deliveries
  • Sending reminders
• Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
• Supports the sales efforts of the sales professional by
  • Managing daily calendar
  • Organizing inventory
• Prospects new clients using internet and social media applications
  • Enters referrals into our proprietary system
  • Sends introductory and promotional messages
  • Creates call lists/hot lists
• Delivers exceptional customer service while contacting factories, home office and clients
• Pursues efficiencies for processes and communication to make the sales process more efficient
• Picks up and delivers client items as needed
• Maintains a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal and written, plus listening skills)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social media savviness (especially on LinkedIn & Instagram)
• Proficient using Google (Docs, Sheets, Forms) and Microsoft (Outlook, Excel, Word, PowerPoint)
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Ability to bend and lift up to 20 lbs.
• Valid driver’s license required (exception: larger metropolitan areas)
• Two years office-related experience is preferred.

Experience in a sales-oriented environment is a plus!