Administrative Assistant - Sales Department

At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team.

We are seeking an enthusiastic, proactive individual to assist a top Sales Professional in our Louisville, KY office. We desire a highly motivated, results-oriented individual with a passion for connecting with customers. Qualified applicants must demonstrate the ability to learn quickly, understand the sales team’s goals, and effectively prioritize their efforts. 

Our Louisville, KY office currently has an opening for a part-time Assistant (25 hours per week). The starting rate of pay is $18 per hour (DOE) with a monthly bonus opportunity. We are looking to fill the position immediately.

Core Responsibilities

The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The job responsibilities of an assistant at Tom James are:

Prepares necessary aspects for each day’s client visits

Preps clothing to be delivered.

Locates necessary client information (A/R balances, sales sheet).

​​​​​​​Updates sales materials regarding fabrics/options.

Coordinates and maintains all client orders/files.

Delivers client communication such as:

1. Communicating about orders 

2. Scheduling deliveries

3. Sending reminders

4. Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
5. Supports the sales efforts of the sales professional by:

1. 1. Manages daily calendar

5. 2. Organizes inventory
6. Prospects new clients using internet and social media applications including:

1. 1. Enters referrals into CRM

1. 2. Sends introductory and promotional messages

7. Delivers exceptional customer service (during interactions such as contacting factories, working

with accounting, navigating alterations and/or returns)

8. Pursues efficiencies for processes and communication to make the sales process more efficient

9. Picks up and delivers client items as needed.

10. Maintains a professional image to interface with corporate clients.
11. Perform other miscellaneous job-related duties as assigned.

A successful candidate fits the following criteria:

1. Confident, independent worker

2. Strong communication skills (verbal and written, plus listening skills)

3. Excellent organizational skills

4. Outstanding time management skills

5. Professional customer service skills

6. Social media savviness (especially on LinkedIn & Instagram)

7. Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)

8. Possesses basic accounting skills (such as balancing accounts)

9. Enjoys being flexible and multitasking

10. Motivated to tackle challenges

11. Yearns to work in a fast-paced team environment

12. Ability to bend and lift up to 20 lbs.

13. Two years office-related experience

14. Experience with a sales-oriented environment is a plus!