Administrative Assistant - Sales Dept.

At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team. 

We currently have a full time opening in our Oakland, CA office. Our position is for 34-40 hours per week at $25 per hour. We offer a benefits program that includes: health, dental and vision insurance plans. A generous PTO plan, paid holidays, profit sharing and a 401(k) plan. Regular onsite attendance required.

Job Responsibilities

The Assistant's responsibilities include day-to-day support of their sales team member which includes tasks such as tracking orders, entering sales leads, delivering customer service, and providing day-to-day support for client visits. The assistant also has the privilege of helping to build the Tom James business. The job responsibilities of an assistant at Tom James are:

• Prepares necessary aspects for each day’s client visits
  • Preps clothing to be delivered
  • Locates necessary client information (A/R balances, sales sheet)
  • Updates sales materials regarding fabrics/options
• Coordinates and maintains all client orders/files
• Delivers client communication such as:
  • Setting up appointments
  • Communicating about orders
  • Scheduling deliveries
  • Sending reminders
• Communicates regularly with sales professional and other members of the store team; meets regularly with sales professional for setting goals
• Supports the sales efforts of the sales professional
  • Manages daily calendar
  • Organizes inventory
• Prospects new clients using internet and social media applications
  • Enters referrals into CRM
  • Sends introductory and promotional messages
  • Creates call lists/hot lists
• Delivers exceptional customer service (during interactions such as contacting factories, working with accounting, navigating alterations and/or returns)
• Pursues efficiencies for processes and communication to make the sales process more efficient
• Picks up and delivers client items as needed
• Maintains a professional image to interface with corporate clients

A successful candidate fits the following criteria:

• Confident, independent worker
• Strong communication skills (verbal and written, plus listening skills)
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Social media savviness (especially on LinkedIn & Instagram)
• Proficient using multiple forms of technology (Google Drive products, Microsoft products, etc.)
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Yearns to work in a fast-paced team environment
• Ability to bend and lift up to 20 lbs
• Valid Drivers License requires (Exception: Larger metropolitan areas)
• Two years office-related experience is preferred.
• Experience with a sales-oriented environment is a plus!