Administrative Assistant/Associate Account Manager

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Position Summary

The Administrative Assistant/Associate Account Manager is going to support our Waltham, MA office with a focus of work related to Massachusetts Registry of Motor Vehicles.
 

Essential Duties and Responsibilities

• First line of contact to receive and distribute a high volume of calls
• Responsible for receiving, processing and distribution physical and electronic mail
• Distribute faxes via the agency management system
• Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed
• Performs all other general administrative related duties as assigned

Qualifications

• Associates Degree preferred
• 1-3 years of working experience
• Property & Casualty License required, or agreement to obtain within 3-6 months of employment
• Work experience with customer service responsibilities
• Computer savvy and proficient in Outlook
• Excellent verbal communication skills
• Ability to multi-task in a fast paced and deadline driven environment
• Must be able to maintain professionalism and a positive service attitude
• Can handle sensitive information with the highest degree of integrity and confidentiality
• Strong attention to detail and excellent organizational skills required
• Exceptional customer service skills, over the phone and in person, with our customers and internal departments
• Sense of urgency and problem-solving skills

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES: 
 World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
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