Administrative Services Manager

WHAT YOU'LL DO
The Administrative Services Manager will be responsible for the day-to-day line management of a team of Administrative Assistants based in Nexus Costa Rica, who will provide support to Project Leaders (Consulting team).

The ASM will report directly to the Administrative Services Senior Manager (ASSM). The goal of the administrative function is to deliver the highest level of service to our clients, both internal and external. The role will require a strategic mindset, strong leadership and performance management skills, as well as an ability to build relationships and team effectively with key stakeholders and peers across different parts of the organization.
YOU'RE GOOD AT

Work with the ASSM to continuously improve quality, morale, knowledge, development and teamwork of the EA/AA team through strong communication and involvement

Act as the go-between assistants and the people they partner with
Understand customer needs to manage resources and establish effective support relationships
Be seen as an advocate for the team, while balancing the needs of the Project Leads/business
Cultivate relationships, especially with Project Leads, to build credibility and be a resource when they need guidance
Actively manage misalignments on expectations with the team and the people they support
Help ASM with day-to-day operations of the team, so things run effectively and efficiently, ensuring that:
Administrative assignments are made and communicated in a timely way
Any issues/delays in assignments are communicated and resolved
Schedules are coordinated to cover backup needs (for sickness/leave, vacations)
Weekly timesheets/expenses and overtime requests are managed in a timely and accurate way o Competing demands are appropriately prioritized

Provide continuous feedback and ongoing coaching/training of the AA team, partnering with the ASM and customers
Provide input into evaluating and managing performance, including mid-year and year-end reviews
Serve as a role model to the EA/AA team providing support and encouragement
Assist with screening, recruiting, onboarding and training new team members
Provide assistance with developing policies, programs, and initiatives
Have extensive knowledge of and ability to provide guidance and direction on BCG processes
Lead and participate in special projects as needed for the ASM and Business Services Manager

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Bachelor's degree required with 3-5 years of experience in a professional services environment
2 years of experience preferred
Demonstrated leadership and customer service experience
Excellent communication skills, both verbal and written

YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.