Administrator

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

JOB DESCRIPTION: ROLES AND RESPONSIBILITIES

Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues.

• Learns about technology deployments and how they fit within business model/strategy
• Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
• Looks for opportunities to improve knowledge on technologies
• Understands and adheres to the IM process and policies
• Uses correct knowledge documents and support materials to answer questions and provide support
• Identifies when request/issue should be escalated and assigns to appropriate party
• Clarifies asks by listening for understanding and reflecting back
• Performs rounds and completes required templates
• Uses instrumentation and physical checks (walk-throughs) to monitor
• Responds to and resolves incidents affecting operations
• Performs physical buildouts, installing computing devices and low voltage cabling
• Provides direction to local security staff by assisting in post order definition
• Manages identified defects through own and supporting organizations
• Follows procedures to collect and manage data so it's available for security audits
• Performs maintenance per manufacturer specification
• Oversees the activities of on-site vendors performing maintenance
• Consistently, without fail, follows all safety guidelines
• Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
• Interprets security standards and applies to own work
• Identifies relevant security standards that apply to own work and adheres to protocols
• Understands security risks & implications when evaluating solutions
• Knowledgeable about current security controls"
• Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
• Demonstrates responsiveness by conveying critical information to decision makers
• Demonstrates awareness of the desired outcomes in actions and thoughts"
• Conducts diagnostic steps to collect data and validate issue
• Eliminates variables to pinpoint root cause
• Completes testing to confirm resolution"
• Eliminates variables to pinpoint root cause
• Identify possible solutions and pros and cons to each
• Follow up to confirm solution addressed problem

ITIL tools knowledge, Incident, change, problem knowledge.

Benefits @ Wipro

• Paid Parental Leave
• Excellent Remuneration Package.
• Quarterly bonus/variable pay.
• Quarterly Career Progression Reviews - we do not limit our employees to the usual once per year reviews!
• Corporate Healthcare Benefits
• 401k benefits
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Financial Advisory & Banking Benefits.
• Free Ongoing training and development to help you reach your full potential.
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
• Team building, fun activities, and social events - COVID permitting.

Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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