Administrator (2238)

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Would you like to use your organisation and communication skills within an exciting and progressive company?

We currently have a fantastic opportunity available for an Operational Contracts Administrator (OCA) to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £24,125 - £26,050 per annum plus a range of excellent company benefits + rewards.

About the role:

This is a diverse, exciting and varied role working in our Operations Contracts Team. As the Operational Contracts Administrator, you will be responsible for managing key operational contract processes which deliver services across Drinking Water Services (DWS) and Waste Water Services (WWS). You will be a key point of contact both internally and externally for cost recovery linked to commercial activity with the Fire Service and Third-Party Damage.

What you’ll be doing:

• Work in line with the Pennon Values at all times and ensure positive contribution to our HomeSafe Values
• Act as business owner for key operational contract procedures to support Operations (WWS & DWS)
• Lead the Standpipe Hire arrangement and respond to location requests
• Liaison with the Fire and Rescue Services for Hydrant repairs and replacements and lead the cost recovery process for the associated works
• Manage the end to end of cost recovery linked to Third-Party Damage on SWW assets, including customer, operational and legal liaison/coordination
• Raise, manage and close all associated work requests and work orders on the corporate system (Ellipse)
• Track Vendor Concern Reports (VCR) from receipt through to outcome ensuring Operational feedback and liaison with the Commercial Manager for cost recovery
• Continually review and amend key processes and update the management team as required
• Provide summary status reports on all associated activities
• Support internal business with contract processes and provide solutions as required
• Oversee internal audit process activities to ensure contractor compliance
• Provide cover for the wider Contracts Administration Team

What we are looking for:

• A good level of GSCE Qualifications
• Working as part of cross functional operational team
• Experience of handling data, following processes and production notes/reports
• Excellent communication skills, able to communicate verbally and in writing across the business at all levels.
• Good organisational skills, self-motivation and the ability to prioritise workload
• Good initiative and problem-solving skills
• Strong attention to detail and ability to track tasks and actions through to completion

What's in it for you:

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At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

• Generous holiday allowance plus bank holidays
• Buy or sell annual leave to offer you extra flexibility
• Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
• We offer free car parking at the majority of our sites
• Take up to 26 weeks’ additional maternity leave
• Share your parental leave and split your time off to care for your child how you choose
• Invest in Pennon Group plc through our employee share schemes
• We support our people by offering a free, confidential Employee Assistance Programme
• Look after your wellbeing with our Champion Health support platform
• Enjoy free eye tests and discounts on frames and lenses at Specsavers
• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
• A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
• A discretionary Bonus
• Competitive Contributory Pension
• And plenty more!

Closing Date: 10th October 2024

If you are looking for a new challenge, please click apply now to be considered as our Operational Contracts Administrator - we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.