Administrator, EUC Solutions Support

End User Solutions Support Administrator – On-site - Denver, Colorado

Do you enjoy solving complex technical problems? How about troubleshooting critical hardware and software issues for internal customers, while providing world-class customer service? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated? Join Western Union as an End User Solutions Support Administrator.

Western Union powers your pursuit.

In this on-site desktop support role, you will provide crucial end-user support troubleshooting, diagnosing, and resolving software, hardware, and mobile device issues.

Role Responsibilities

• Troubleshoot, diagnose, and resolve software, hardware, and mobile device issues.
• Supporting corporate campus, remote office, and work from home users.
• Reimaging computers and laptops, configuring new users, troubleshooting printer issues, and peripherals, and resolving problems with software.
• Provide support for Microsoft 365, Windows 10, macOS, and mobile devices, along with hardware and peripherals, and assist with inventory tracking.
• Collaborate with other IT business units to resolve issues, including the Helpdesk, IT Security, and Networking teams.
• Provide AV support, including Microsoft Teams and Zoom, and all AV related hardware and software.

Role Requirements

• IT / Technology interest and background and a skilled problem solver.
• Excellent customer service skills.
• High School diploma or equivalent is required.
• Bachelor’s degree in technical discipline and or education or equivalent experience is preferred. 
• Ideally, experience supporting technology hardware such as laptops, iPads, mobile devices, peripherals and in MacOS and mobile device support.
• Experience in Microsoft Office 365 and Microsoft Windows.
• Active Directory experience is advantageous, but not required.
• 1 year of IT-related experience is a plus. May include helpdesk or desktop support.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The annual gross base salary range is $54,875 -$80,000 per year, which includes a base salary and short-term that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

04-19-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.