Admissions Manager (Bilingual English/Spanish)

What We’re Looking For:

Admissions Manager is a critical role responsible for prospective student recruitment, owning the university partner relationship as it relates to student recruitment, and managing a team of dedicated Admissions Counselors. Manager, Admissions will serve as the operational champion to drive great outcomes for our students. The primary responsibility of this position is to actively manage a team of Admissions Counselors for an international program in Latin America to attain the admissions goals established by Admissions and Student Engagement senior leadership and to keep internal leadership, program management and external university partner stakeholders aware of the current status of the prospective student pipeline. This role will have the primary partner facing responsibilities for managing the relationship regarding admissions and updating the university stakeholders under the guidance of internal program leadership. (Note that if there are multiple managers on an admissions floor, one manager will be assigned this responsibility.) In addition, this position ensures the admissions and student engagement policies and processes promulgated by senior leadership and our university partners are implemented, and that counselors adhere to strict guidelines regarding quality and consistency with academic institution and regulatory compliance.

Responsibilities Include, But Are Not Limited To:

• Define and outline your plan to manage your team, including setting expectations and communicating senior leadership’s strategy.
• Develop relationships with external university stakeholders responsible for admissions and communicate current status of the prospective student pipeline.
• Proactively manage, coach and mentor team members to reach goals while maintaining a positive work environment.
• Monitor and assess counselors to ensure proper prospective student engagement and quality outreach to those interested in the program.
• Work in conjunction with the Director of Admissions and Student Engagement and Learning & Development Team to effectively train, onboard and identify skill gaps with counselors to drive accountability and a high performing team.
• Identify and communicate challenges with a solution oriented-approach.
• Maintain a professional level of communication with counselors, prospective students, management and internal stakeholders.
• Use reporting and data tools provided by the Directors and Vice Presidents of Admissions and Student Engagement to assess team challenges (e.g. prospect quality, volume and trends), make data-driven decisions, set expectations, drive positive student outcomes, and ensure accountability.
• Make informed hiring decisions to build an experienced and effective team focused on delivering white glove service.
• Appropriately prioritize and delegate tasks fairly and equitably to benefit team development and meet program goals.
• Learn operational aspects of the admissions department and become an expert on programs, policies and processes.
• Assist with day-to-day operations in admissions including managing scheduling, attendance, etc.

Things That Should Be In Your Background:

• Bachelor’s degree in business or related required; Master’s preferred
• Spanish/English fluency in both written and verbal communication (verbal and written communication between students and university stakeholders) 
• At least 5 years experience, within 2U, directly related to the duties and responsibilities expected of an Admissions Counselor; previous management experience in an admissions focused environment is a plus OR At least 5 years experience combined within 2U and external including a minimum of 1 year experience managing a team with similar responsibilities
• A strong track record as it relates to meeting Admissions Counselor or Sr. Admissions Counselor competencies, as well as demonstrated development towards Manager competencies
• Strong sales and customer service background
• Proven ability to manage a team of highly educated, professional staff
• Excellent computer skills (Salesforce, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations
• Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Ability to develop other people’s potential/talents
• Ability to work with a diverse team in a fast-paced environment
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Knowledge of Latin American university systems, processes, and procedures strongly preferred 

Occasional and rare travel may be needed - including travel to the university in Mexico.

In Colorado, the anticipated base salary for this role is $73,000 with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Generous paid leave policies including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.