Ads SMB Growth Advisor

eBay Inc. (Nasdaq: EBAY) is a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. Founded in 1995 in San Jose, California, eBay is one of the world's largest and most vibrant marketplaces for discovering excellent value and unique selection. In 2022, eBay enabled nearly $74 billion of gross merchandise volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.

Organization Summary

We partner with our customers to remove barriers for growth, create loyalty to the ebay marketplace through understanding the needs of seller businesses, taking ownership, and driving Seller profitability.

Job Summary

The Growth Advisor teammate will be driving adoption of eBay's Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans for up to one quarter to ensure each business achieves its advertising growth goals on eBay.com. The growth advisor will be the single point of contact for promoted listing queries during these 12 weeks and will perform adoption reviews to ensure the success of each customer.

A drive for results is essential to the role's success and high competency to work within a busy and ever-changing environment and under your initiative. Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling various products, features, and promotions through service and value-add based approach. This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.

This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with BU (Business Units), grow our seller's businesses, or if you have the appetite for challenging and disrupting for positive change then this is the role for you!

You will

• Be the primary point of contact of support for sellers to adopt CPC (Cost Per Click) over a 12-week rotation period
• Help customers through email, phone, and online meetings
• Develop a trusted advisor relationship with key customers, stakeholders, and global customer service leaders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external team members
• Forecast and track account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our products
• Responsible for working with the BU (Business Units) to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

You are

• Proficient in the English Language with 4+ years in a customer facing environment.
• Business mindset and strong record or achieving and surpassing targets
• Keen attention to detail and adhere to timelines
• Excellent verbal and written communication skills
• A natural relationship builder with integrity, reliability, and maturity
• Critical thinker and problem solver
• Excellent listening, negotiation, and presentation skills
• Ability to prioritize among competing tasks
• Proven ability to manger multiple projects at a time while paying attention to detail
• Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce, Hive)

Tools

• One Note, Microsoft Excel, and PowerPoint.
• Tableau.
• Google drives.
• Microsoft Online.
• Survey monkey.
• Salesforce.
• Agent Desktop.
• Communicator.
• Webinars.

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico.

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