Advanced Specialist Technical Customer Support

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Advanced Specialist Technical Customer Support for Beckman Coulter Diagnostics is responsible for providing advanced commercial knowledge and experience to internal and external customers. This position is part of the Service Support Organization and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the CTSO Customer Technical Support team, and report to the Customer Technical Support Manager. If you thrive in a fast paced, supporting role and want to work to build a world-class organization-read on.

In this role, you will have the opportunity to:

• Fielding customer calls to facilitate a 24/7 support function.
• Through telephone and other forms of communication (i.e. email, video conference, etc.), you are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter's existing customer base.
• Triage general, moderate and complex inquires across all Beckman Coulter functions.
• Assign calls to field service when unable to resolve over the phone.
• Utilize remote diagnostics to proactively monitor instruments against potential issues.
• Capture and document all aspects of the customer interaction into CRM database.
• Adhering to and working within defined procedures and practices to determine appropriate actions

The essential requirements of the job include:

• Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.
• 8+ years of lab or field experience required.
• Ability to clearly articulate and provide direction over the phone.

It would be a plus if you also possess previous experience in:

• Up-to-date knowledge of Beckman Coulter Instruments
• Previous experience in a medical technology call center, or experience in medical laboratory
• Experience in a Customer Service environment

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range for this role is 79-90k. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. If you've ever wondered what's within you, there's no better time to find out.