Advisor, Client Relations

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.

Be part of our talented and growing team! We are currently looking for an Advisor, Client Relationship to join our team, reporting to the Director, Canadian Existing Partnerships. This is a temporary 1 year contract.

As an Advisor, Client Relationship, you will be responsible to maintain, grow, strengthen and build business partnerships with a clientele composed of small, medium sized organizations for the sale of Point of sale financing products. This person is also responsible for various administrative tasks pertaining to sales support and onboarding of partners. He or she ensures consistency and balance between sales objectives and partner satisfaction.

"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHY JOIN US?

BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2024 for the fourth consecutive year by the editors of Canada's Top 100 Employers.

WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.

WHAT WILL YOU WORK ON?

• Establish, develop & maintain business partnerships satisfaction and support
• Provide exceptional & timely follow up addressing inquiries/requests
• Reach out to existing partners to Identify barriers that negatively influence potential for growth
• Present & promote strategies designed to secure relationships with retailers
• Support all merchant communications
• Support merchant marketing promotions
• Identify potential merchant threats to the business
• Identify and escalate potential growth partnerships
• Support virtual in-store training
• Support eCommerce growth
• Support marketing French adaptations
• Support sales team with strategy implementation, merchant communications and administrative tasks
• Support internal teams with partners
• Serve as the contact person for both company and the partners
• Assists in the resolution of issues arising between merchant, merchants' customers and Fairstone in a manner that meets both Fairstone’s needs and values, as well as the partner’s.
• Administration projects related to maintaining relationships and assisting other departments as required. For example, Merchant Services/Marketing.
• Monitor and maintain profitability of portfolio and devise action plans to ensure profitability hurdles are overcome.
• Constantly represent Fairstone and its values to the highest standards internally and externally
• Keep updated on technology of the solution for the product
• Support management and company positions and orientations
• Record all partner/prospect touchpoints in CRM – ensure Salesforce records are kept up to date within your area of responsibility

WHO ARE WE LOOKING FOR

• University Degree - preferably in Business Administration or equitable work experience.
• 2 - 5 years’ experience in sales support and/or partnership management
• Strong French and English written and spoken
• Strong problem solving and analytical skills are required to:
  • Research and respond to customer inquiries promptly and accurately, constant negotiation with both retailers and other departments within our company;
  • Ability to perform financial calculations;
  • Demonstrated strong communication skills (oral and written) with all levels of employees, management and customers and possess confident and effective public speaking skills.
  • Maintain a high level constant representation of Fairstone’s values
• Must be a self-starter with the ability to work independently while looking for ways to change/modify current processes for improved efficiencies.
• Result oriented
• Proficient in MS Office products to include Excel, Word, PowerPoint and Outlook and an overall digital environment
• Ability to work well under pressure.
• Flexible to work public holidays, weekends and evenings (occasionally)

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

Full time

Job Type:Temporary (Fixed Term)