Advisor, Digital User Experience

Job Description

Department Overview

Northwell's Digital Innovation & Transformation team helps Northwell identify new opportunities to improve healthcare for patients, providers, and administrators, conceptualize new experiences, and bring products and services to life, from sketch to prototype to scale. We are looking to expand our Design Strategy practice with thinker-doers who blend strategic acumen, creative problem-solving, excellent design craft, and the passion to reimagine the future of healthcare.

Job Description

Provides strategic advice and guidance on human-centered design methodologies and experiences for problem-solving and translates human needs into the next generation of tangible experiences, solutions, and products. Collaborates with leaders, customers, and stakeholders to combine design, subject matter expertise, and business strategy to create compelling and engaging visions and narratives for the future. Drives business growth and excellence as an individual contributor, project leader or working within project teams. Contributes to the development and delivery of groundbreaking experiences, solutions, services, and products.

Job Responsibility

1.Provides strategic advice and guidance to the innovation and transformation function with deep and actionable concepts that uncover and solve the right problems and enable the next generation of experiences using human-centered design methodologies.

2.Collaborates with cross-functional teams to develop and deliver business strategy and bring groundbreaking experiences, services, and products to life. Builds and maintains productive inter/intra-departmental relationships to optimize systemic operations; understand target users' needs, motivations, and behaviors in healthcare.

3.Synthesizes, prioritizes, and translates insights from research, including but not limited to immersive observations, contextual inquiries, quantitative analysis, and ideation workshops.

4.Develops guiding principles and directives for design. Creates journey maps, behavioral archetypes, wireframes, etc.

5.Understands business goals, needs, constraints and market opportunities to inform design and provide recommendations to senior leadership.

6.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 10+ years of relevant experience and 2+ years of leadership / management experience, required.

Preferred requirements

• Strong UI skills, ideally with enterprise platforms. Figma fluent.
• Design portfolio, or equivalent case studies. Please include website address or PDF when submitting application.
• Health system experience and knowledge.
• NY-based as this is a hybrid role, including regular visits to various Northwell facilities

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).