Job Description
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support tens of thousands of owners across North America. We enjoy earning each guest and owner's business - all while having some fun along the way. Come join our fast-paced growth-stage culture, while enjoying the support of a well funded company - we’ve raised over $235M in investment capital from world-class investors like Durable Capital, T. Rowe Price, and Allen & Company.
Why this role
We are looking for a full-time team member to serve as a Reviews Specialist on our Customer Experience Team. The Reviews Specialist’s primary responsibilities are to manage the online reputation of Evolve homeowners by responding to guest reviews and providing recommendations to Owners so they can gain more and better reviews on their listings.
What you’ll do
- Work with Evolve homeowners both proactively and reactively to craft responses to reviews left by guests on multiple listing distribution platformsÂ
- Provide support to Owners about the guest review process and strategy through multiple interaction channels, including calls, live chats and emails in a timely and professional manner
- Educates owners on the importance of reviews in building their vacation rental businessÂ
- Provide an exceptional customer experience, using genuine kindness and professionalism
- Assist owners in times of need to make things right; utilize emotional intelligence and problem-solving skills to work towards effective solutions (not easy answers)
- Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
What makes you a great fit
- 3+ year of customer service experience
- Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners and future guests with your strong writing skills
- Ability to navigate challenging conversations with customers
- Problem solving: you have the ability to help others move past emotion in a situation to find mutually agreeable solutions
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
LocationÂ
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. we currently are able to hire across the U.S. except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.Â
Compensation
For this role our pay rate is $23.56 per hour
#LI-SH1
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.Â
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependentsÂ
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks.Â
About Us
Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.
Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more.Â
Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done.Â
Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company.Â
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Care
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
Which value sounds the most like you?
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Date Posted
11/15/2022
Views
6
Similar Jobs
Senior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View DetailsMedical Affairs Writer Contract - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics seeks a Medical Affairs Writer to develop scientific publications and communications for cell therapy innovations The role requir...
View DetailsProduct Manager Wallet SDKs - Startale
Views in the last 30 days - 0
The text describes a job alert system where applicants must mention UNSELFISH and use a specific tag to demonstrate they read the post It explains the...
View DetailsRecovery Analyst Underpayments - Trend Health Partners
Views in the last 30 days - 0
TREND Health Partners seeks an Underpayment Recovery Analyst to optimize client reimbursement through collaboration and detailed claim analysis The ro...
View Details