Job Description
At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
We are looking for a full-time team member to serve as a Reviews Specialist on our Customer Experience Team. The Reviews Specialist’s primary responsibilities are to manage the online reputation of Evolve homeowners by responding to guest reviews and providing recommendations to Owners so they can gain more and better reviews on their listings.
What you’ll do
- Work with Evolve homeowners both proactively and reactively to craft responses to reviews left by guests on multiple listing distribution platforms
- Provide support to Owners about the guest review process and strategy through multiple interaction channels, including calls, live chats and emails in a timely and professional manner
- Educates owners on the importance of reviews in building their vacation rental business
- Provide an exceptional customer experience, using genuine kindness and professionalism
- Assist owners in times of need to make things right; utilize emotional intelligence and problem-solving skills to work towards effective solutions (not easy answers)
- Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
What makes you a great fit
- 3+ year of customer service experience
- Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners and future guests with your strong writing skills
- Ability to navigate challenging conversations with customers
- Problem solving: you have the ability to help others move past emotion in a situation to find mutually agreeable solutions
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. We currently are able to hire across the U.S except in the following locations: California, District of Columbia, Hawaii, Minnesota, New Jersey, New Mexico, Ohio, Oregon and Pennsylvania.
Compensation
For this role our pay rate is $24.03 per hour
#LI-SH1
How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
- Industry competitive pay, including equity in the company for all Evolvers
- 401(k) with a 4% match that vests immediately
Family
- 6 weeks of paid parental leave for birth and non-birth parents
- Infertility coverage
- Child care discounts and locator support
- Pet insurance to cover your furry children
Well-being
- Comprehensive health plans that include a 100% employer paid option for you and your family
- 100% employer-paid dental and vision for you and your family
- 8 free mental health visits
Unplug and Explore
- Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
Learn Every Day
- World class onboarding programs
- Learning and development opportunities
About Us: Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
EEO
At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.
If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.
Date Posted
02/16/2023
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