Advisor, Reviews

Why this role

We are looking for a full-time team member to serve as a Reviews Specialist on our Customer Experience  Team. The Reviews Specialist’s primary responsibilities are to manage the online reputation of Evolve homeowners by responding to guest reviews and providing recommendations to Owners so they can gain more and better reviews on their listings.

What you’ll do

• Work with Evolve homeowners both proactively and reactively to craft responses to reviews left by guests on multiple listing distribution platforms 
• Provide support to Owners about the guest review process and strategy through multiple interaction channels, including calls, live chats and emails in a timely and professional manner
• Educates owners on the importance of reviews in building their vacation rental business 
• Provide an exceptional customer experience, using genuine kindness and professionalism
• Assist owners in times of need to make things right; utilize emotional intelligence and problem-solving skills to work towards effective solutions (not easy answers)
• Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners

What makes you a great fit

• 3+ year of customer service experience
• Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners and future guests with your strong writing skills
• Ability to navigate challenging conversations with customers
• Problem solving: you have the ability to help others move past emotion in a situation to find mutually agreeable solutions
• Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
• Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right

Location 

Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. We currently are able to hire across the U.S except in the following locations: California, District of Columbia, Hawaii, Minnesota, New Jersey, New Mexico, Ohio, Oregon and Pennsylvania.

Compensation

For this role our pay rate is $24.03 per hour

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