Advisor Support Specialist

Atria Wealth Solutions, Inc. (Atria) is a wealth management solution holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions, and their clients. Headquartered in New York City, Atria’s broker-dealer and investment adviser subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices. 

We are looking for an Advisory Support Specialist that is responsible for the processing of all business including but not limited to direct business, brokerage accounts, and transfer requests. The purpose of the position is to provide excellent customer service to our advisors and to review all business for licensing and completeness before it is submitted to an Advisor Supervision Principal for review.

We offer a rewarding career path and potential for advancement as well as good benefits. Our collaborative culture offers community through shared goals and strong work ethics.

Location: This position is HYBRID out the Rockville home office location:

• 2440 Research Blvd, Rockville, MD 20850

What you will do:

• Utilize Docupace workflow to process brokerage account service requests, which include but are not limited to new account opening, account maintenance, Corestone checking, entering W-9’s, Select Link, PES, ACATs and money market changes.
• Utilize Docupace workflow to process direct business including but not limited to Mutual Funds, Variable Annuities, Equity Indexed Annuities, Alternative Investments, and Financial Plans.
• Identify and take appropriate action to correct all not in good order documents.
• Confirm that appropriate documentation is on file for each transaction.
• Process account transfers, which include incoming and outgoing transfers with Contra Firms.
• Communicate with Financial Professionals, their assistants, and clients via telephone and email.
• Contact representatives and/or their assistants by phone or email when paperwork is not in good order.
• Communicate with Pershing for client and rep questions regarding account setup, changes, and follow-up.
• Provide Docupace system support to Financial Professionals and their assistants.
• Work with clients and Financial Professionals to unlock NetX360 and NetX Investor access and assist them with navigational issues.
• Monitor status of documents submitted to Pershing for approval.
• Prepare and maintain various Microsoft Excel spreadsheet logs.
• Act as front-line support for inquiries from field producers.
• Participate in various project, research and department initiatives as needed.

What you will bring:

++Must haves++

• Demonstrate attention to detail, reading comprehension, and basic math skills.
• Strong interpersonal and organizational skills.
• Ability to work in a fast-paced environment with strict deadlines.
• Working knowledge and proficiency in the use of Microsoft Office.
• Skilled in utilizing information in a database.
• Excellent writing and oral communication skills.
• Time management skills required.
• Excellent customer service skills.
• Ability to work within a fast-paced team environment that requires strong collaboration among members.
• Possess a positive demeanor, sound judgment and discretion.

++Nice to have++

• Associates of Arts degree or equivalent education and experience Financial Services experience desired.
• Previous Pershing NetX360 experience
• Previous securities operations experience preferred.

Why work at Grove Point?

In addition to a competitive salary, we provide a full benefits package that includes:

• Medical & Prescription Drug Insurance
• Health Advocacy
• Telehealth
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• Paid time off, Paid Holiday, Paid Birthday
• Critical Illness, Accident & Hospital Indemnity Coverage
• Identity Theft
• Employee Assistance Program
• Pet Insurance
• Legal Plans
• Virtual Therapy
• Virtual Mental WellCare
• Long-Term Care
• Retirement 401(k) Savings Plan with matching

We are committed to diversity, equality, and inclusion. Our differences are one of our strengths and drive real business outcomes for us. Of course, nurturing our culture means we also have fun. We bond over our work, our play, and our giving-back efforts.

It’s time for the next step in your career. Apply now.