Advisor Support Specialist

Andavo Travel is looking for an Advisor Support Specialist to support our host agency program. This position will provide full-service support on Worldspan for booking and ticketing related issues. And provide support for ClientBase and Revelex tools, as well as any we may deploy in the future.

Responsibilities

• Assist online only advisors with full-service Worldspan requests
• Assist GDS advisors with full-service Worldspan requests
• Provide Clientbase support for leisure advisors
• Assist with relevant training enhancements and formats
• General understanding of Compleat mid-office system and how PNRs interact with the system
• Provide support coming from multiple sources; incoming phone calls and emails
• Assist in supporting online booking tool
• Manage queues related to online reservations
• Support company objectives and revenue growth goals

Requirements

• 3-5 years of GDS reservation experience with a full service agency
• Excellent working knowledge of Worldspan ticketing and exchanges
• International booking and ticketing experience
• Familiarity and understanding of the transactional fulfillment process from all perspectives; including GDS, mid-office and back office systems, airlines and suppliers
• Demonstrate consultative approach to assist frontline advisors
• Working knowledge of industry and agency accounting
• Capability of learning and supporting new products and systems
• Strong organizational skills
• Proficient in Microsoft Office
• Excellent oral and written communication skills
• Proven record of exceptional customer service
• Ability to work both independently and in a team environment
• Comfortable with change and working in a fast paced environment

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan with company match
• Maternity/Paternity leave coverage
• PTO and Holidays

Salary Range: $50,000-$60,000 annually, based on experience

The salary range for this role may vary above or below the posted range as determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Full time roles will also qualify for our total benefits package offered by Christopherson Business Travel.

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