AEM Support L2

Technical/Functional Skills• 7+ years of experience in L2/L3 AEM application support handling user request, addressing issues/bug and supporting application upgrade or release• Strong experience with AEM regular maintenance (online/offline) backup, recovery of AEM instances and re-indexing procedures• Strong experience with Linux/Unix administration, and AWS. Familiar with EC2, S3, DynamoDB, Lambda services on AWS.• Good process knowledge on ServiceNow or other ticketing tool and aware of SLA metrics and reports of the same• Aware of change management process and execution of support change request and on-call response and duties.• Work with CI and CD tools like Jenkins, and experience• Experience with source control such as GIT and SVN.• Enabling automation scripts using Bash, Python.• Experience in Web and Infrastructure monitoring tools like Xymon and Application performance management tools like AppDynamics, Splunk.

Establish DevOps Engineer team best practices.

Experience Required 7+ Years

Roles & Responsibilities• Provide L2 support to all applications hosted on the platform• Develop automation and deployment utilities using Bash, Python and Groovy• Setup infrastructure with higher availability for new applications on demand• Automate and integrate• Provision and manage stacks of AWS resources based on cloud formation templates• Manage/Troubleshoot any issues with Jenkins, Jira, Confluence, SonarQube, Nexus, Crowd, Adobe Experience Manager, Apache HTTPD server, Apache Tomcat• Configure and manage AWS services - EC2, S3, EBS, IAM, ALB, CloudFront, Lambda, API Gateway, DynamoDB, DAX• Install/Upgrade/manage Adobe experience manager• Work with the prototyping and construction teams to review user specifications and produce technical design specifications for non- functional requirements• Ensure timely delivery of application infrastructure for project releases• Work with security team to remediate vulnerabilities in the live application• Write various scripts for automating various tasks involved in AEM

Generic Managerial Skills• Decision making capability should be able to provide Creativity and Innovation ideas. Think out of the box to come up with unique ideas and turn those ideas and goals into reality.• Should be able to clearly and effectively formulate directions for o thers.