Affiliate Manager

Sprout Social is looking for a highly driven, experienced and successful Affiliate Manager to take our affiliate and referral programs to the next level. Your primary focus will be building upon the foundation we have and growing the affiliate and referral programs. We are in the early stages and you have the opportunity to shape its growth.

The affiliate and referral program was built a year ago and has shown tremendous promise. We think there is a massive ceiling for revenue contribution of affiliates/referrals to the overall business. The ideal candidate is passionate about solving hard problems, has a voracious appetite to learn new skills and enjoys getting into the details. This individual prides themselves on being organized, detail-oriented, and empathetic. 

Sprout Social is used by over 30,000+ brands worldwide including  DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. These businesses rely on Sprout to create stronger relationships with their customers through social media. 

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

• 3+ years affiliate/referral program management experience, building and running successful programs.
• Experience with growth programs including experimentation, learning from industry best practices, and applying
• Experience with various affiliate program software / interfaces - such as Commission Junction and PartnerStack
• Experience with recruitment of affiliates and referrers
• Experience building internal processes to support channel and external efforts

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• B2B SaaS affiliate/referral experience preferred 

Within 1 month, you will... 

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. 
• Partner with the Revenue Partnerships leader to define key success metrics for your role and how you will be measured against them. 
• Acclimate yourself with the day to day responsibilities of the affiliate role by shadowing team members and listening to recorded customer calls and demos.
• Learn Sprout’s go-to-marketing messaging, key differentiators, develop and personalize segment-specific value propositions. 
• Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. 
• Complete a demo and written certification to ensure comprehension. 

Within 3 months, you will... 

• Become fully ramped in your role as an Affiliate Manager
• Fully immerse yourself within our current channel partners
• Develop strong connections within the business to help produce a roadmap to a successful affiliate and referral programs 

Within 6 months, you will... 

• Start to execute on your roadmap and growth tactics
• Become an expert on Sprout Social’s affiliate and referral programs as a subject matter expert
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. 

Within 12 months, you will... 

• Consistently meet and exceed monthly, pipeline and new business metrics 
• Added process optimization, new partners, and growth within our existing partner ecosystem. 
• You will have found additional growth areas for the business. 
• By way of your involvement, the program will have matured into an efficient and strategic revenue arm for the company. 

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

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Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.