Affiliate & Sales Support - Debt Settlement

As a leader in the consumer debt space, Alleviate not only services our own clients, but also the cherished clients of our Affiliates. As an Affiliate & Sales Support representative, you will play a key role in supporting these relationships. If you're ready to make a meaningful impact in the debt settlement industry and support our affiliates in achieving their goals, we want to hear from you!
Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

Our Home: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

Our Culture: Why do our employees love working here? 
 

• Pay incentives including Commissions & Bonuses 

• Company-branded clothing and accessories 

• Consistent employee recognition and appreciation

• Company-sponsored events and volunteer opportunities 

Schedule: 8-hour shift, 2 schedules available
Location: Hybrid or Remote
Starting Pay:  $20.00 per hour

General Summary: 

This role provides support to our Affiliate wholesale accounts/clients, in addition to offering internal support to our Sales department.

Essential Duties:

• Provide high quality, personable, friendly and professional customer service to respond to our wholesale accounts (Affiliates) with regards to their needs and concerns 

• Obtain, review, and update overall details of client’s accounts documentation to ensure accuracy and completeness

• Find solutions and resolve wholesale accounts questions or issues 

• Build and maintain strong client relationships

• Liaison with Alleviate and Forth 

• Processing support/obtaining exceptions from Underwriting/negotiations department 

• Offers support and education to affiliates on the software, enrollment processes, guidelines, and more

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance) 

Knowledge and Experience 

• High School Diploma or GED required

• Minimum 1 year debt settlement experience preferred

• Knowledge of underwriting guidelines

Skills and Abilities:

• Adaptability and Problem-solving skills 

• Ability to build rapport

• Excellent customer service skills, Strong phone etiquette with active listening skills 

• Clear & concise communication skills 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.