After Market Central Support

Why This Opportunity?
Join a team with longevity and a track record of internal promotions that feels like family, where you can level up your professional knowledge, educational opportunities, and a career path to grow.
Sound like you? Read on!
Salary Range: $26.00 - $27.00 hr
Benefits, just to name a few:

• $50k in life insurance, at no cost to our employees!
• Life Insurance is paid for by the company.
• Accident insurance is paid by the company. 
• Zero Cost Medical, Dental, and Vision benefits package offered. 
• Employer discounts from various vendors are available to current employees.
• 120 hours of PTO the first year!
• Future education and growth opportunities. 

Our Central Support is responsible for the following:

1. Provide JDLink™ support, evaluate JDLink™ Alerts, and create Work Orders as needed.
2. Provide Technical Support to customers for John Deere Equipment.
3. Provide optimization support for mainstream Integrated Solutions technologies.
4. Utilize Service Advisor Remote™, Remote Display Access, DTAC/CCMS, and other John Deere resources to proactively diagnose equipment issues.
5. Determine whether customer issues can be resolved over the phone or coordinate with the responsible Service department to create work orders and set up service calls.
6. May manage the Expert Alert distribution process for all locations.
7. Maintains current knowledge of John Deere and competitive products.
8. May manage the Machine Health Dashboard tool to proactively monitor incoming diagnostic trouble codes (DTCs).
9. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
10. May assist Service Departments during high call volume by answering overflow service/parts calls.
11. Other duties as assigned.

Experience, Education, Skills, and Knowledge:

1. 3+ years’ experience in Service Department operations.
2. Experience with basic computer functions; experience using Deere systems preferred.
3. Experience with the mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
4. Experience analyzing and interpreting reports.
5. Experience solving problems effectively with the best possible outcome for all involved.

What Employees Say About Us:
Belkorp Ag was voted "Best Place to Work in the Central Valley" because our employees took in-depth surveys about our benefits, policies, employee engagement, and satisfaction. Belkorp Ag also received an award from SATISFYD for Top Dealer for Exceptional Employee Engagement in 2020 and 2022 based on our consistent employee-focused efforts throughout the year.